Zbyněk Čepera

Hello,

I understand that captcha is not yet implemented for Web Widget. I want to ask if you are planning to do this and if so what is the ETA?

Hello,

We receive a really large amount of spam every day. The subject contains, for example:
iNyLc在么我我打埰僄每小时80咖qun397996621
There is nothing in the body of the email. The email domain is different every time. The only thing they have in common is that "qun39" is part of the string in the subject of the email, but it's not a separate word, so the article description apparently didn't work and I can't set up the automation. Please advise how to solve this.

Hello,

I have a question. Does business hours mean that time will be paused for all SLAs?For example: I set the Pausable update to 24 hours. Will time be paused outside of business hours?

Thank you,

Hello, 

Please update. Is it possible to monitor agent status at this time? To see how long agents were in Online, Away, and / or Offline etc?
And is it possible to monitor this even for agents who do not work in the call center, but only process tickets in writing? At the moment, I found the Assignee activity report, but in order to see the real productivity of the agents, I need to have a correlation with time. That is, I need to know how much active time agents have spent processing tickets and how much time they have spent on other activities (training, meetings, training, etc.) I consider this function to be a very basic metric, which is the market standard.