Ricerche recenti
Nessuna ricerca recente

Kristine LaBarbera
Data ingresso 16 ott 2021
·
Ultima attività 22 ott 2021
Seguiti
0
Follower
0
Attività totali
4
Voto
1
Abbonamenti
2
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Kristine LaBarbera
Kristine LaBarbera ha commentato,
We'd like to automatically set a custom Ticket Schedule for Urgent incidents that come in on the weekends and holidays, and then update the schedule back to the standard Ticket Schedule service hours after the weekend/holiday passes. For instance, an Urgent ticket opens on a Sunday and the clock only needs to run until 5 pm on Sunday and then pick back up again for normal service hours on Monday (normal service hours extend beyond 5 pm). We have multiple schedules configured right now to accommodate for the different service hours for weekends and holidays, but we are trying to work through the automations/triggers needed to set the ticket to conditionally use the right schedule. Can you point us to any best practices for this type of scenario?
Visualizza commento · Data ultimo post: 16 set 2021 · Kristine LaBarbera
0
Follower
3
Voti
0
Commenti