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Tiffany Maberry

Data ingresso 28 ott 2021

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Ultima attività 09 gen 2025

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Tiffany Maberry ha commentato,

Commento nella communityZendesk EAP - Article Multiplacement

Hi Katarzyna,
The main challenge that comes to mind is the new need for us to keep track of multiple URLs. We share knowledge base content with our internal Marketing, Product and other teams and I could see things getting a bit messy with various teams having various URLs. Also, I assume the duplicate URLs means we would have to edit EACH article individually now.

Visualizza commento · Data ultimo post: 18 ott 2024 · Tiffany Maberry

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Tiffany Maberry ha creato un post,

PostZendesk EAP - Article Multiplacement

We've also noticed that placing an article in multiple categories categories creates additional URLs for each category it's added to. 
So if an article is in 2 categories = 2 article URLs
So if an article is in 3 categories = 3 article URLs
So if an article is in 4 categories = 4 article URLs
 

Data ultimo post: 09 ott 2024 · Tiffany Maberry

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Tiffany Maberry ha creato un post,

PostZendesk EAP - Article Multiplacement

Adding an additional category to an existing article worked fine. The challenge for us came when we published the article and only the article title populated. There was no article text. A workaround we've figured out is to make one tiny change to the article (ie. add an extra space at the end of a sentence) and then save/publish again, and that seems to work. But it would be great if we didn't have to take that extra step.

Data ultimo post: 08 ott 2024 · Tiffany Maberry

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