Sumie Tonooka

I also left a comment on this page, but could you please provide more information about the content described here?Currently, we are participating in the EAP.

Is it necessary to enable the CC and follower settings?

We noticed that the header mentioned in the explanation is not included in the sent email. Could this be an issue?

I am currently testing in the EAP. I would like to confirm two things regarding this document.

1. It is stated in the 'Considerations' section that 'CCs and followers must be turned on in your account.' Is it necessary to enable 'followers' as well? In our environment, 'followers' are disabled, so we would like to know if it is truly necessary to enable them and why that is the case.

2. In the section 'Important information about email headers,' it states that the email header

Auto-Submitted: auto-generated
X-Auto-Response-Suppress: All
X-Mailer: Zendesk Mailer
X-Zendesk-From-Account-Id: ******
X-Zendesk-Email-Id: ************************

should be present. However, these headers were not included in the test email. We did not remove any email headers. Are there specific conditions under which this header is included? Is it a problem if it is not present?