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Phil Gates

Data ingresso 25 ago 2022

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Ultima attività 12 dic 2023

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Ultima attività di Phil Gates

Phil Gates ha commentato,

CommentoZendesk Support app for mobile

HI, I am wondering if I can create a follow up to a solved (not closed) ticket from the app.

This would be a very helpful feature unless I'm missing something.

Thanks

Visualizza commento · Data ultimo post: 12 dic 2023 · Phil Gates

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Phil Gates ha commentato,

Commento nella community Feedback - Help Center (Guide)

Like others, I have multiple Brands that need many of the same Articles, either translated, or just copied. Hand copying over 200 articles(not that many, but still) is quite the task. Please put this on the road map.

Visualizza commento · Data ultimo post: 02 feb 2023 · Phil Gates

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CommentoAdditional ticket channels

How would I end a messaging session if a customer becomes abusive? If I solve the ticket, that does not stop them, as any reply opens it again. I would like for my agents to be able to end a messaging session (when the customer is messaging with Customer Service via a web Answer Bot).
I don't think I can ban them as that's only for chat.
Any suggestions?

Visualizza commento · Data ultimo post: 25 gen 2023 · Phil Gates

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Phil Gates ha commentato,

CommentoTicket customization

Nice Feature. Thanks! 
Question: I noticed activate and deactivate. Can you delete a custom status?

Visualizza commento · Data ultimo post: 23 gen 2023 · Phil Gates

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Phil Gates ha commentato,

Commento nella community Feedback - Help Center (Guide)

Now Jan 2023. Would love to see article export to .pdf, or copy articles between brand Help Centers implemented. This is a common theme for users.

Visualizza commento · Data ultimo post: 23 gen 2023 · Phil Gates

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