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Jarad Garlesky's Avatar

Jarad Garlesky

Data ingresso 30 dic 2021

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Ultima attività 15 ott 2024

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Ultima attività di Jarad Garlesky

Jarad Garlesky ha commentato,

Commento nella community Feedback - Help Center (Guide)

Seems crazy that this is not part of the core software

 

Visualizza commento · Data ultimo post: 15 ott 2024 · Jarad Garlesky

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Jarad Garlesky ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Yes unfortunately I concur with the last statement... but YES we finally did get used to the layout.. it just takes us more time to work a ticket compared to how we were originally

Visualizza commento · Data ultimo post: 08 feb 2024 · Jarad Garlesky

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Jarad Garlesky ha commentato,

CommentoJira integration

Dane The issue is that I cannot find an option that is called "Issue Type" to be able to map.. are we overlooking something?

we are needing to show in Zendesk that the TYPE is either TASK or Troubleshooting

Visualizza commento · Data ultimo post: 16 gen 2024 · Jarad Garlesky

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Jarad Garlesky ha commentato,

CommentoJira integration

Heather Rommel can you advise on the following?

as seen below there are currently three fields (in RED) that auto update based on the JIRA we link to the ticket. There is a fourth option = "Issue Type" that we would like to also populate in the panel on the left.   Is this configurable and how. 

Visualizza commento · Data ultimo post: 15 gen 2024 · Jarad Garlesky

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Jarad Garlesky ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Lisa Jaeger  BAM hit it right on the Head!!!!   we are facing the exact same issues. 

Visualizza commento · Data ultimo post: 10 ott 2023 · Jarad Garlesky

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Jarad Garlesky ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I guess they are not going to do anything about it till their customers start leaving their platform

Visualizza commento · Data ultimo post: 04 mag 2023 · Jarad Garlesky

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Jarad Garlesky ha commentato,

Commento nella community Feedback - Ticketing system (Support)

#TRUTH    this has been pending way too long!

Visualizza commento · Data ultimo post: 13 apr 2023 · Jarad Garlesky

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Jarad Garlesky ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Agreed our company is thinking of other platforms since there is no talk of adding a simple filter on comment sort direction

Visualizza commento · Data ultimo post: 27 dic 2022 · Jarad Garlesky

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Jarad Garlesky ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Please provide an update on this request

 

Visualizza commento · Data ultimo post: 09 dic 2022 · Jarad Garlesky

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Jarad Garlesky ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Please provide us an update when we will be able to choose the order of comments.. you are stopping us from moving to the new platform and the new custom ticket status feature we have been wanting to use for the last year. 

Visualizza commento · Data ultimo post: 09 dic 2022 · Jarad Garlesky

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