Rob Baker

We are using one of our Zendesk instances to include a "Known Issue Tracker" with the expectation that anyone following the article would be notified of updates made to the article itself until the underlying issue was resolved and corresponding article unpublished.  Comments are not helpful in this scenario because they become outdated or irrelevant as the article content itself is updated causing further confusion and follow-up support ticket.  This seems like a pretty basic use case--as is being able to have agents easily subscribe a user to a known issues article through an additional action available in the knowledge capture app.