Jim McNamara

I've run into the same “Untitled ticket” problem using {{ticket.title}} in both the Email Subject field and the Email body field of my notification triggers; the placeholder does not initially evaluate.
Note that the ticket's Subject ticket field and Events trace both evaluate correctly inside the ticket.
For all ticket updates however, the {{ticket.title}} placeholder does evaluate correctly using the same notification triggers.  

Caveat:  I'm seeing this condition only when receiving an Airtable form via Zapier.
If I generate a ticket via a simple email, {{ticket.title}} evaluates correctly all the time using the same notification triggers.