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Ana Oliveira

Data ingresso 21 ott 2021

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Ultima attività 31 ott 2022

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Ana Oliveira ha commentato,

CommentoTicket customization

Hi, Is there any configuration that allow end users to change ticket priority after the creation? 
Something as an escalation option?

Thanks 

Visualizza commento · Data ultimo post: 31 ott 2022 · Ana Oliveira

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Ana Oliveira ha commentato,

CommentoBusiness rules

Hi @...
I have an automation setup to request Customer satisfaction rating however as I want to exclude all "spam" tickets I add a condition for satisfaction survey only to be offered if ticket has public comments. 
Currently system is sending the satisfaction rating email to tickets that do not have public comments

Visualizza commento · Data ultimo post: 19 ott 2021 · Ana Oliveira

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