Anita

The Change Attribute/Metric was to be implemented post GA. Is there a specific timeline for when we can expect this? 

It would be great if the app results could display the lookup field values instead of the ID, similar to how the Group/Organization name is displayed. 

Thanks for the quick reply! Posted to the feedback forum. 

Salesforce Integration – Make ticket view editable from Case record page

Please make the ticket view embedded in the case record page editable like the accounts/opportunities/contacts/leads pages.

We have the ticket view embedded in the Salesforce case record page that enables a window view into the linked Zendesk ticket for the case. The case owner can view all related information in one place without the need to jump multiple apps which is a great plus.

But the ticket view in the case record page is not editable so case owners are unable to update the Zendesk ticket when they need more information. The current workaround is to go back to the accounts page, look up the Zendesk ticket among many and edit or directly from Zendesk. Also with lack of search/additional filters in ticket view, manual look up is cumbersome.

It would be very useful to have the ticket view editable in the case record page like the accounts/leads/opportunities pages so users can communicate directly from Salesforce on the linked Zendesk ticket.

Dwight Bussman, we have the ticket view embedded in the Case record page but unable to link to Zendesk credentials and edit. You had mentioned this was an issue and were looking into this. Any update on this?

This is a very useful app to relay important messages to all/select agent groups. Could you please consider the following that would greatly benefit usage of this app?

Notification persistence - Currently notifications appear only for active/logged in agents. Notifications should persist and pop up for agents who log in after broadcast.

Pin feature -  it would be great to have the pin feature back for important notifications

Scroll -  if the notification message is long unable to scroll down and see the full message (a bug?)