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Cathy Grim

Data ingresso 30 ott 2021

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Ultima attività 21 lug 2023

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Ultima attività di Cathy Grim

Cathy Grim ha commentato,

CommentoCustomer portal

Hey there Olivier Degardin

I just tested the changes as described and it affected all views:

My requests
Requests I'm CC'd on
And
Organization requests

Pretty cool:

Visualizza commento · Data ultimo post: 24 mag 2023 · Cathy Grim

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Cathy Grim ha commentato,

CommentoTicket basics


Just hit the snag that I can't use custom ticket status' until I enable Agent Workspace.
This is a LOT of effort for very little reward.

Visualizza commento · Data ultimo post: 17 mar 2023 · Cathy Grim

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Cathy Grim ha commentato,

CommentoData exports or data uploads

Thanks but the 'latest' is from a week ago - no luck!

Visualizza commento · Data ultimo post: 14 mar 2023 · Cathy Grim

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Cathy Grim ha commentato,

CommentoTicket basics

Is there really any benefit here if we only use web and email for support?

There seems to be simply a lot more noise in this case - for us at least.

Visualizza commento · Data ultimo post: 14 mar 2023 · Cathy Grim

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