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Thomas D'Hoe

Data ingresso 16 ott 2021

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Ultima attività 01 feb 2022

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Thomas D'Hoe ha commentato,

Commento nella communityDiscussion - Zendesk on Suite best practices

Hi George,

Unfortunately the Play Mode is always showing the next available ticket.

I think the best approach for you is to create a separate view with unassigned tickets and use Play Mode in that view.

I hope this helps a little bit... 

Thomas 

Visualizza commento · Data ultimo post: 29 nov 2019 · Thomas D'Hoe

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Thomas D'Hoe ha creato un post,

Post Feedback - Ticketing system (Support)

Maybe consider to create "Read Only ticket fields for agents".

 

Data ultimo post: 05 nov 2019 · Thomas D'Hoe

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Thomas D'Hoe ha commentato,

Commento nella communityDiscussion - Zendesk on Suite best practices

Hi Brett,

Thanks for sharing this.

Question: how is your report in Explore looking at to track escalation tickets?

Thanks

Visualizza commento · Data ultimo post: 19 mar 2019 · Thomas D'Hoe

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Thomas D'Hoe ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Indeed, there where some problems.

Visualizza commento · Data ultimo post: 28 mar 2018 · Thomas D'Hoe

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Thomas D'Hoe ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Hi everyone,

Could it be that the automatisation "notification recently sent" doesn't works when you have 3 surveys for the same customer on the same day?

I have an example where the survey question was sent for 3 ticket to the same customer on the same day.

As you can see in the screenshots, the "last satisfaction date" was on 26 March 2018.

I have 3 ticket examples where the automatisation for survey was fired on that date (26/03/2018)

One.

Two.

Three.

Normally my automatisations are correct:

=> ask for survey

 

Notifaction recently sent:

 

Overview:

Can someone help me? Thanks!

Thomas

Visualizza commento · Data ultimo post: 28 mar 2018 · Thomas D'Hoe

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Thomas D'Hoe ha commentato,

Commento nella community Q&A - Objects, workspaces, and rules

+1

Visualizza commento · Data ultimo post: 11 ott 2017 · Thomas D'Hoe

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Thomas D'Hoe ha commentato,

Commento nella community Discussion - Tips and best practices from the community

James, Thanks!

I need also the same thing as you!

 

Visualizza commento · Data ultimo post: 04 ott 2017 · Thomas D'Hoe

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Thomas D'Hoe ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Visualizza commento · Data ultimo post: 04 ott 2017 · Thomas D'Hoe

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Thomas D'Hoe ha commentato,

Commento nella community Feedback - Ticketing system (Support)

C'mon Zendesk! Move on this one please.

Thanks!

Visualizza commento · Data ultimo post: 13 set 2017 · Thomas D'Hoe

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Thomas D'Hoe ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Check!

Visualizza commento · Data ultimo post: 17 mar 2017 · Thomas D'Hoe

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