Ricerche recenti

Nessuna ricerca recente

R Abuella's Avatar

R Abuella

Data ingresso 16 ott 2021

·

Ultima attività 19 ott 2021

Seguiti

0

Follower

0

Attività totali

4

Voti

0

Abbonamenti

2

PANORAMICA ATTIVITÀ

Ultima attività di R Abuella

R Abuella ha creato un post,

Post Q&A - Apps and integrations
Button to autocreate a ticket with certain fields set

Hi,

i used to work with Oracle Service Cloud as a PO and there I was able to fully change agents workscreens, workflows etc. 
All of this seems to be missing in Zendesk

How can I create a Button for the agent that will

- create a new ticket
- set the channel to phone
- set the brand to a certain value
- start running a timer in the background

No we dont have ACD integration

Thanks

 

Data ultimo post: 30 set 2021 · R Abuella

0

Follower

2

Voti

1

Commento

R Abuella ha commentato,

CommentoRelease notes
Zendesk updates

Has there been any updates in regards of Whatsapp and/or Zendesk that may have caused some issues?

Visualizza commento · Data ultimo post: 08 set 2021 · R Abuella

0

Follower

0

Voti

0

Commenti