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Yardi Bunda

Data ingresso 16 ott 2021

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Ultima attività 04 set 2022

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Yardi Bunda ha commentato,

CommentoTicket management

Hi all,

We have 2 brands and plan to add at least 1 more very soon.

However every time we send an email the name of "From" is populated with the information from  "Appearance->Branding" section where there's a field for "Your Zendesk account name."

Since Zendesk says this is "multibrand", surely there's a way to define the "from" name according to the brand.  For example, the emails from "help@brand1.com" could say "Brand 1 Customer Support" and emails from "help@brand2.com" might say "Customer Care for Brand 2" or whatever else we wish it to say.

Right?

Thanks

Visualizza commento · Data ultimo post: 04 set 2022 · Yardi Bunda

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Yardi Bunda ha commentato,

CommentoViews, ticket status, and ticket fields

I am unable to delete a ticket field and it's not in any triggers (and had nothing to do with that field.)  The field details say it was created by Shopify but offers no information as to how it was created by Shopify or how to manage it.

Visualizza commento · Data ultimo post: 25 ago 2021 · Yardi Bunda

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