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Leo Medalla

Data ingresso 16 ott 2021

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Ultima attività 27 dic 2023

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Leo Medalla ha commentato,

CommentoConfiguring your Sell account

Unqualified reason only appears when status is set to declined. How about for leads we haven't contacted yet but were identified to be unqualified leads. How can we apply this to those leads without selecting the declined status?

 

Visualizza commento · Data ultimo post: 31 mag 2022 · Leo Medalla

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Leo Medalla ha commentato,

CommentoAccount settings of the ticketing system

I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.

Visualizza commento · Data ultimo post: 26 apr 2022 · Leo Medalla

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Leo Medalla ha commentato,

Commento nella community Q&A - Help center and community

Thanks. I got it modified

Visualizza commento · Data ultimo post: 19 apr 2022 · Leo Medalla

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Post Q&A - Help center and community

Is there a way to edit/modify the "Promoted articles". We wanted to change it to Common questions instead.

Data ultimo post: 19 apr 2022 · Leo Medalla

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Leo Medalla ha commentato,

CommentoThird party and social messaging channels

can we add Facebook, Instagram as well as Yelp. on our Footer?

Visualizza commento · Data ultimo post: 25 mar 2022 · Leo Medalla

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Leo Medalla ha commentato,

CommentoTicket editor, assignee, and requestor

Any Updates on this?

Visualizza commento · Data ultimo post: 23 nov 2021 · Leo Medalla

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Leo Medalla ha commentato,

CommentoManaging Talk

Is there a way we can manage the subject line for Talk tickets based on the IVR prompts?

example:

Press 1 Inquiry
Press 2 Sales
Press 3 Support

Ticket Subject line as of now is default as Phone call from: "Customer contact number or their Name"

We would like it to be showing as.


Inquiry Call from
Sales Call from
Support Call from

Visualizza commento · Data ultimo post: 05 ott 2021 · Leo Medalla

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Leo Medalla ha creato un post,

Post Q&A - Talk and text

Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

Data ultimo post: 30 giu 2021 · Leo Medalla

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Leo Medalla ha commentato,

CommentoManaging Talk

We also encounter this same issues with Customers calling in and Talk not being able to recognize their phone numbers to associate it to the customer profile in Zendesk. Any news on how Talk can keep up with customer library? I'm thinking it still has to do with phone number format. 

Visualizza commento · Data ultimo post: 10 giu 2021 · Leo Medalla

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Leo Medalla ha commentato,

Commento nella community Feedback - Voice (Talk)

100% agree. This should be a feature. 

Visualizza commento · Data ultimo post: 20 mag 2021 · Leo Medalla

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