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Sham Moodley

Data ingresso 16 ott 2021

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Ultima attività 25 ott 2021

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Ultima attività di Sham Moodley

Sham Moodley ha commentato,

CommentoBusiness rules

Hi Jason, 

Basically, I want to create an article in Guide and based on the Signed-in user's organization, I want some part of that article to pull the organization's name. So the article seems like it is written for that organization, instead of me writing the same article multiple times but just changing the organization name. Hope this helps

Visualizza commento · Data ultimo post: 11 ago 2021 · Sham Moodley

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Sham Moodley ha commentato,

CommentoBusiness rules

Can placeholders be used in Zendesk guide. I would like to personalize some articles based on the organization name? 

Visualizza commento · Data ultimo post: 10 ago 2021 · Sham Moodley

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Sham Moodley ha commentato,

CommentoUsing the knowledge base in Help Center

I've created 2 templates, visible to Agents and Admins. I can see the templates (image below) when creating a new article from the KC app. The agents cannot, they can't see the templates and get the following message (image below)

Visualizza commento · Data ultimo post: 03 ago 2021 · Sham Moodley

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