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Amber Barnes

Data ingresso 16 ott 2021

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Ultima attività 27 ott 2021

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Ultima attività di Amber Barnes

Amber Barnes ha commentato,

Commento nella community Feedback - Ticketing system (Support)

@Jonathan - This is all done through Zapier app integration with Zendesk? Also, Zapier is a monthly cost from what I see. Is that correct?

Visualizza commento · Data ultimo post: 11 nov 2019 · Amber Barnes

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Amber Barnes ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 for this. We would also like to be able to utilize SLA on internal actions. 

Visualizza commento · Data ultimo post: 19 set 2019 · Amber Barnes

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Amber Barnes ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Adding my +1!

We have a very high volume of tickets, and follow-ups tend to get neglected due to this issue and creates a poor end-user (requester) experience.

 

 

Visualizza commento · Data ultimo post: 25 lug 2019 · Amber Barnes

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Amber Barnes ha commentato,

Commento nella community Feedback - Ticketing system (Support)

You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full

Visualizza commento · Data ultimo post: 20 mar 2019 · Amber Barnes

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Amber Barnes ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management situation.

Visualizza commento · Data ultimo post: 26 set 2018 · Amber Barnes

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Amber Barnes ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Also would find this feature to be very useful. We have a few teams that work tickets with sensitive merchant information, which we cannot have any other groups in Zendesk having access to. These teams that work with sensitive information, do however need to be able to see other tickets in the desk. Definitely looking forward to an update. 

 

Visualizza commento · Data ultimo post: 01 nov 2017 · Amber Barnes

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