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Amber Barnes
Data ingresso 16 ott 2021
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Ultima attività 27 ott 2021
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Ultima attività di Amber Barnes
Amber Barnes ha commentato,
@Jonathan - This is all done through Zapier app integration with Zendesk? Also, Zapier is a monthly cost from what I see. Is that correct?
Visualizza commento · Data ultimo post: 11 nov 2019 · Amber Barnes
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Amber Barnes ha commentato,
+1 for this. We would also like to be able to utilize SLA on internal actions.
Visualizza commento · Data ultimo post: 19 set 2019 · Amber Barnes
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Amber Barnes ha commentato,
Adding my +1!
We have a very high volume of tickets, and follow-ups tend to get neglected due to this issue and creates a poor end-user (requester) experience.
Visualizza commento · Data ultimo post: 25 lug 2019 · Amber Barnes
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Amber Barnes ha commentato,
You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full
Visualizza commento · Data ultimo post: 20 mar 2019 · Amber Barnes
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Amber Barnes ha commentato,
Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management situation.
Visualizza commento · Data ultimo post: 26 set 2018 · Amber Barnes
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Amber Barnes ha commentato,
Also would find this feature to be very useful. We have a few teams that work tickets with sensitive merchant information, which we cannot have any other groups in Zendesk having access to. These teams that work with sensitive information, do however need to be able to see other tickets in the desk. Definitely looking forward to an update.
Visualizza commento · Data ultimo post: 01 nov 2017 · Amber Barnes
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