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Aleena Khan
Data ingresso 30 dic 2021
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Ultima attività 07 mar 2022
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Ultima attività di Aleena Khan
Aleena Khan ha commentato,
@... Sure - happy to chat. Please feel free to reach out.
Visualizza commento · Data ultimo post: 24 feb 2022 · Aleena Khan
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Aleena Khan ha commentato,
Does anyone have any suggestions on how to modify the Take It trigger to not automatically assigned merged tickets to the person who merged the ticket? I was thinking the only path would be by using tags, but was unsure.
Visualizza commento · Data ultimo post: 16 feb 2022 · Aleena Khan
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Aleena Khan ha commentato,
Hi, I don't understand the point of the Customers page. When you have a large list of customers, it seems natural to be able to filter by a list or sort them in a certain way, without having to pay for an add-on. Otherwise it's a giant list without a purpose! Can Zendesk take a look at implementing this?
Visualizza commento · Data ultimo post: 16 feb 2022 · Aleena Khan
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Aleena Khan ha commentato,
This is surprising that this feature is missing, especially since Zendesk Sell has it. We have a need for this - it is too easy to mistype the email address an agent hears on a call with a customer and can lead to confusion and frustration on both sides.
Visualizza commento · Data ultimo post: 13 gen 2022 · Aleena Khan
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Aleena Khan ha commentato,
I agree, it is really frustrating to not be able to require it within the platform when you're actually in the ticket. How can agents check hundreds of emails to remind a day?
Visualizza commento · Data ultimo post: 05 gen 2022 · Aleena Khan
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Aleena Khan ha commentato,
@... I'll upvote this thread. As someone newly implementing Zendesk, I was very surprised not to see this feature available and it made the implementation that much more difficult. We will undoubtedly be changing our ticket issue categories as we learn and evolve.
The workaround which we've preliminarily tested is to make sure all tags related to issue types are set up a particular way - so "_cat" at the end of each tag so that in future reports, we pull the old issue types in as well. The tag at least seems to remain with the ticket, even if the value is deleted.
Visualizza commento · Data ultimo post: 30 dic 2021 · Aleena Khan
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Aleena Khan ha commentato,
I agree, this seems like table stakes. What is the ETA for this?
In the meantime Chad Reynolds thanks for the pro tip. I'll give it a try.
Visualizza commento · Data ultimo post: 30 dic 2021 · Aleena Khan
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Aleena Khan ha commentato,
I agree, this is important and it's hard to connect with customers if it's not an option to help them understand who is calling. Is this something Twilio can at least support?
Also, if we can't make outbound calls through toll free numbers that are recognizable, how can we make sure someone on the other line picks up?
Visualizza commento · Data ultimo post: 30 dic 2021 · Aleena Khan
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