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Marina

Data ingresso 04 nov 2021

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Ultima attività 25 mar 2022

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Marina ha commentato,

CommentoMultiple language support

Hi Zendesk Team,

I'm having issues with this function in our HC. I've set up the dynamic content, added the placeholder into my form field, but I'm still seeing English in my French HC. Can anyone advise what I'm doing wrong?

Visualizza commento · Data ultimo post: 11 mar 2022 · Marina

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Marina ha commentato,

CommentoHow to customize the theme of the help center

Hi Ifra Saqlain, wondering if you can help? My team is using Copenhagen Theme version 2.13.2, Templating API v2. However my code doesn't exactly match what's shown in the example. I'm not a developer and don't want to break our HC. If I remove only lines 19-23 and 79-81 as you've shown (those do match my code), will that remove the sign in button? 

Thank you for you help!

Visualizza commento · Data ultimo post: 11 mar 2022 · Marina

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Marina ha commentato,

CommentoSetting up Zendesk Guide

The section "Specifying the new address" is out of date. The settings are no longer in Guide, but the new Admin Center. Had to search around for them. 

Visualizza commento · Data ultimo post: 07 feb 2022 · Marina

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Post Feedback - Admin Center

The new page doesn't show me how many seats I am using Vs how many I have. This is helpful and a good place to keep this information visible. It should be maintained on the new version. 

Data ultimo post: 07 feb 2022 · Marina

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Marina ha commentato,

CommentoGeneral questions about email and email template

Does a thread exist about this someone in terms of feature request?

Visualizza commento · Data ultimo post: 04 feb 2022 · Marina

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Commento nella community Q&A - Tickets and email

Found this article on the same topic, but it's been closed. https://support.zendesk.com/hc/en-us/community/posts/4409217055770-Adjust-Column-Width-Using-Drag-and-Drop 

As a manager coming to Zendesk from sheets, there are some simple, basic functionality that I'm surprised to see isn't available. 

Visualizza commento · Data ultimo post: 02 feb 2022 · Marina

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Marina ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Joining this request train!

Feature Request Summary: 

I'd like to be able to allow sound and/or pop-up browser notifications on mac when one of my tickets is updated. In-app notifications would also be good. Something like the new chat messaging update, but for your owned tickets. 

Description/Use Cases: 

As a manager, I don't own many tickets in Zendesk. I am not in the queue or in my Zendesk task regularly throughout the day. Most days, I check when I think to. That leaves emails waiting that I would have liked to reply to earlier. The fact that my only notification option for  new email... is another email, just doesn't meet my needs! 

That said, I can see how as a regular agent getting notifications for every ticket update could be overwhelming. One should be able to turn them off or on, and ideally choose what status (open, new etc) sends a notification. 

Business impact of limitation or missing feature:

I lose time, and if my agents re working on anything outside the queue, it would allow them to dig in and focus on that other task without needing to check in on Zendesk. 

Visualizza commento · Data ultimo post: 31 gen 2022 · Marina

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Marina ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Zendesk Sell includes BCC functionality, why not Support? As others have said this is a basic email function. We don't use it often, but when you want to send something from zendesk to a colleague who isn't a ZD user, I'm not copy pasting! Please bring BCC to Support.

Visualizza commento · Data ultimo post: 20 gen 2022 · Marina

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CommentoAttachments and CCs

Zendesk Sell includes BCC functionality, why not Support? 

Visualizza commento · Data ultimo post: 19 gen 2022 · Marina

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Marina ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I was surprised to see such a rudimentary system for signatures on Zendesk. Coming from Gmail this is much more restrictive. Having a simple HTML interface would also help those of us who are used to using multiple signatures. 

Visualizza commento · Data ultimo post: 04 gen 2022 · Marina

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