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Jeroen Mulder

Data ingresso 20 feb 2022

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Ultima attività 23 dic 2022

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Ultima attività di Jeroen Mulder

Jeroen Mulder ha commentato,

CommentoHelp with Web Widget

Hi,

This is something I am interested in as well.

Maybe this thread can also help?

It often does not work even when I check the window.navigator.language in the inspect Console window

https://support.zendesk.com/hc/en-us/articles/4408825567002-Managing-offline-form-settings 

 

Visualizza commento · Data ultimo post: 23 dic 2022 · Jeroen Mulder

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Jeroen Mulder ha commentato,

CommentoSetting up Zendesk Chat

When I would like to set my local fixed to one language According to the API documentation I could use: zE('webWidget', 'setLocale', 'de');

WHERE would I add it to the code?

I found where to add it...

Just follow this example

https://developer.zendesk.com/documentation/classic-web-widget-sdks/web-widget/quickstart-tutorials/web-widget-javascript-apis/ 



<
!-- Start of Zendesk Widget script -->

<script id="ze-snippet" src="https://static.zdassets.com/ekr/YOUR_SNIPPET_KEY">

script>

<!-- End of Zendesk Widget script -->


Visualizza commento · Data ultima modifica: 23 dic 2022 · Jeroen Mulder

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Jeroen Mulder ha commentato,

CommentoSetting up Zendesk Chat

once again I added a form. The pre chat form. Can't get it to work. Did I forget a , or a {}?

OK. I found it. Not 1 comma but a lot :-). It works now.


Visualizza commento · Data ultima modifica: 07 nov 2022 · Jeroen Mulder

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Jeroen Mulder ha commentato,

CommentoSetting up Zendesk Chat

Thanks! That did the trick.

Visualizza commento · Data ultimo post: 26 ott 2022 · Jeroen Mulder

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Jeroen Mulder ha commentato,

CommentoSetting up Zendesk Chat

Hi,

I used the above example in the document_head.hbs on the Help Center template.

I did manage to change the offlineform text but I can't manage to change the concierge text as well.

Do I make an error in the {} position?

I forgot a ',' as can be read below in the comment of Dave Dyson.

Fixed the error in the script so people can copy it.

Visualizza commento · Data ultima modifica: 26 ott 2022 · Jeroen Mulder

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Jeroen Mulder ha commentato,

Commento nella community Feedback - Help Center (Guide)

Hi,

It is fixed in the sense that it opens a PDF in the webbrowser. There is still a download button so the problem of uncontrolled copies is still there. Is it possible to embed the pdf such that it is no longer downloadable?

Visualizza commento · Data ultimo post: 16 set 2022 · Jeroen Mulder

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Jeroen Mulder ha commentato,

CommentoManaging Talk

I also want a transcription of current messages so I can translate them to Dutch.

It would be really handy if I can get those messages as transcription so I do not have to type them myself. Did anyone already transcribe the EN versions?

Visualizza commento · Data ultimo post: 10 ago 2022 · Jeroen Mulder

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Jeroen Mulder ha commentato,

CommentoSetting up Zendesk Guide

Hi,

I have set my entire help center to signed-in users only.

Is there a way to have "some articles" viewable by unregistered users?


What does visible to Everyone mean in this context?

Visualizza commento · Data ultimo post: 20 apr 2022 · Jeroen Mulder

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Jeroen Mulder ha commentato,

CommentoSecurity and user access in Zendesk Support

Is there a way to first have a self registered user approved by an agent?

The idea is that we (as an organisation) can determine if we approve the registered email address just by reading the motivation and clicking accept or reject.

This would prevent users being able to go to the help center once they have registered themselves and see all kind of "registered user only" information.

Visualizza commento · Data ultimo post: 16 mar 2022 · Jeroen Mulder

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Jeroen Mulder ha creato un post,

Post Feedback - Help Center (Guide)

Post Title: 

HelpCenter artiles: View pdf in browser

Feature Request Summary: 

When creating a helpdesk article with a pdf attached customers can only downloads the pdf. I would like to have it diplayed in the browser.

Description/Use Cases: 

When an attachement is clicked in a help article it is downloaded to the customers pc.

Instead I would like the option of opening it in a browser.

This prevents all kind of uncontrolled copies being downloaded and makes it easier to always keep the latest version available for viewing.

Business impact of limitation or missing feature:

This will be a big win since less uncontrolled copies circulate in the field

Other necessary information or resources:

Would also be handy for other attachements like pptx. But if for security reasons only pdf can be viewed inline then converting to pdf is always possible for many file formats

Data ultimo post: 02 mar 2022 · Jeroen Mulder

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