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Scott
Data ingresso 25 ott 2021
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Scott ha commentato,
Commento nella community Feedback - Ticketing system (Support)
The answer seems pretty simple to me, that is if Zendesk would do this question due diligence. Just have an option to now allow tickets to be re-opened by anyone but an agent. Once closed, closed for good and only can be re-opened by an agent. Also have a response sent to the customer, editable at best, but at least "you've attempted to re-open a closed ticket...." etc etc.
Done, fixed, time to move on. Now, will Zendesk respond by adding this feature?
Visualizza commento · Data ultimo post: 25 ott 2021 · Scott
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