Ricerche recenti
Nessuna ricerca recente

Marco Nasuelli
Data ingresso 27 gen 2022
·
Ultima attività 02 feb 2023
Seguiti
0
Follower
0
Attività totali
6
Voto
1
Abbonamenti
3
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Marco Nasuelli
Marco Nasuelli ha creato un post,
Hello everyone!
As a zendesk partner, we have integrated a chatbot on the chat channel. Specifically in the web widget, which is the native chat.
When the bot fails to help the end user it exits the chat and transfers the same chat to a human colleague in some department.
Sometimes, however, the bot transfers the chat but remains in the same chat together with the operator. So when the user writes to the human colleague he gets a response from both the bot and the human colleague.
How can I solve this problem?
Data ultimo post: 02 feb 2023 · Marco Nasuelli
0
Follower
2
Voti
1
Commento
Marco Nasuelli ha commentato,
Hello everyone,
we have a 3rd party chatbot that transfers chats to two different departments in case a human operator is needed.
How can i calculate the chats transferred by human operators from one department to another?
I tried to use "Transferred chats" and I got all the chat transferred by the chatbot to a human operator, and then i tried "Transfers" but it always zero.
We would like to understand how often the bot errs in transferring the chat to the correct department
Visualizza commento · Data ultimo post: 28 feb 2022 · Marco Nasuelli
0
Follower
2
Voti
0
Commenti