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Eduardo Escobar

Data ingresso 05 gen 2022

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Ultima attività 22 mar 2023

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Eduardo Escobar ha commentato,

CommentoRouting

Is Omnichannel routing available for Voicemails? I want voicemail tickets to be routed the same as email

Visualizza commento · Data ultimo post: 22 mar 2023 · Eduardo Escobar

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Eduardo Escobar ha commentato,

CommentoSetting up Talk

Where do Voicemail transcriptions go? I'm not seeing them on the ticket anywhere? I also see usage chargers for them but I have not seen any

Visualizza commento · Data ultimo post: 14 mar 2023 · Eduardo Escobar

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Eduardo Escobar ha commentato,

CommentoAdditional ticket channels

@... Thanks! That helps!

Visualizza commento · Data ultimo post: 17 gen 2023 · Eduardo Escobar

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Eduardo Escobar ha commentato,

CommentoRouting

Hello, great feature. When our agents are using messaging, they get a ding are prompted to accept a conversation here:

Once I turn this on, they do no get that. How do I make that happen again with Omnichannel Routing?

Visualizza commento · Data ultimo post: 11 gen 2023 · Eduardo Escobar

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Eduardo Escobar ha commentato,

CommentoAdditional ticket channels

Where can I fond the reporting for Agent status? How long they've been in each status, etc. Also where can I find what status all my agents are in currently? (Live reporting)

Visualizza commento · Data ultimo post: 10 gen 2023 · Eduardo Escobar

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Eduardo Escobar ha commentato,

CommentoRouting

Hello, how can I see all my agent's status at once? As in, check to see how is Online Status and Away staus?

Visualizza commento · Data ultimo post: 10 gen 2023 · Eduardo Escobar

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Eduardo Escobar ha commentato,

CommentoWorking with articles in the knowledge base

Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users

Visualizza commento · Data ultimo post: 05 dic 2022 · Eduardo Escobar

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Eduardo Escobar ha commentato,

CommentoSetting up Zendesk Chat

Is it possible to apply tags to visitor based on the language their using? Example, if the customer starts the chat in Spanish, how can I route that to a Spanish agent?

Thanks

Visualizza commento · Data ultimo post: 11 mag 2022 · Eduardo Escobar

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Eduardo Escobar ha commentato,

CommentoAccounts and billing

Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?

Visualizza commento · Data ultimo post: 29 mar 2022 · Eduardo Escobar

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Eduardo Escobar ha commentato,

CommentoUsing AI agents for messaging

Hello @...

I think there is some confusion. I am referring to the survey done after a Live Chat through the answer bot, not the survey sent by email:

The entirety of the answer bot and it's interactions are translated into the users selected language, but this small survey is not. It will always ask this in English no matter what language is selected. How can I change that?

Visualizza commento · Data ultimo post: 03 mar 2022 · Eduardo Escobar

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