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Chris Haussler
Data ingresso 27 dic 2021
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Ultima attività 11 apr 2022
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Chris Haussler ha creato un post,
Currently, if an agent submits a form on behalf of an end-user, the form does not ensure required fields are filled-out. This allows essential questions to go un-answered, requires manual follow-up to get the information, and has me 're-training' agents.
The response I received from Zendesk Help, "Agents must complete all required fields prior to ticket closure" is unhelpful and does not get the job done.
Fields that are required for form submission are essential to getting the request completed efficiently. If a field is marked 'required' for ticket submission, make all roles fill it out.
Data ultimo post: 11 apr 2022 · Chris Haussler
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Chris Haussler ha commentato,
The link in the Business Schedules section:
What timezone applies to my business hours?
...throws a 404 page not found.
Visualizza commento · Data ultimo post: 28 gen 2022 · Chris Haussler
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Chris Haussler ha commentato,
This article is missing a key piece of information. When the G Suite admin is setting up forwarding, what destination address should be provided? Is it the default Zendesk Support address in admin->Channels->Talk and email->Email?
Update: Nevermind, the answer is here.
Visualizza commento · Data ultima modifica: 27 dic 2021 · Chris Haussler
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