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Katya Stefanova

Data ingresso 12 nov 2021

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Ultima attività 26 mag 2022

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Ultima attività di Katya Stefanova

Katya Stefanova ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I'm also inquiring if you can choose which comment to be at the top ? Can we customise 

Visualizza commento · Data ultimo post: 26 mag 2022 · Katya Stefanova

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Katya Stefanova ha commentato,

Commento nella community Feedback - Help Center (Guide)

Any update on this one ?

Can I upload articles from Excel file - have got 100 to transfer ?

Visualizza commento · Data ultimo post: 07 dic 2021 · Katya Stefanova

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Katya Stefanova ha commentato,

CommentoAI agent basics

trying to activate Answer bot so will start testing on Sandbox.

However none of the articles already created Zendensk are not transferred on Sandbox ?

Does this mean that I have to manually  create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ? 

Visualizza commento · Data ultimo post: 03 dic 2021 · Katya Stefanova

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Katya Stefanova ha commentato,

CommentoTicket basics

I've got Rich content in email showing as enabled but we don't get the option for

Changing text color

Visualizza commento · Data ultimo post: 02 dic 2021 · Katya Stefanova

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Katya Stefanova ha commentato,

CommentoUsing AI agents for email and web form

Can you test it in Sandbox ?

We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ? 

Visualizza commento · Data ultimo post: 02 dic 2021 · Katya Stefanova

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Katya Stefanova ha commentato,

CommentoBusiness rules

There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed. 

When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?

Is there other menu that I have to go to and edit ?

Visualizza commento · Data ultimo post: 12 nov 2021 · Katya Stefanova

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