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Olivier Tassinari's Avatar

Olivier Tassinari

Data ingresso 29 dic 2021

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Ultima attività 13 feb 2025

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Olivier Tassinari ha commentato,

Commento nella community Feedback - Developer Platform

Visualizza commento · Data ultima modifica: 01 gen 2025 · Olivier Tassinari

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Olivier Tassinari ha commentato,

CommentoTicket management

Could we show the email address the deleted ticket is coming from? The API doesn't return them either: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#list-deleted-tickets.

Visualizza commento · Data ultima modifica: 07 giu 2024 · Olivier Tassinari

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Olivier Tassinari ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I have the same problem. When I add a link from one Zendesk page to another (using the native Zendesk support cross-page link feature), Zendesk uses (in the final HTML output) a link in this format `https://[domain]/hc/en-us/articles/[id]` but then does a 301 redirection to a `https://[domain]/hc/en-us/articles/[id]-[slug]` once a user decides to visit the link, adding ~200ms of latency to the page load (two .html page load).

I'm sorry, but this is #amateur-hour. Can we fix this? I would expect Zendesk to correct link pages within its own domain. Thanks

Visualizza commento · Data ultima modifica: 05 mag 2024 · Olivier Tassinari

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Olivier Tassinari ha commentato,

Commento nella community Q&A - Tickets and email

I have experienced the same issue, conversations don't collapse in Gmail.

Visualizza commento · Data ultimo post: 22 nov 2023 · Olivier Tassinari

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Olivier Tassinari ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Visualizza commento · Data ultimo post: 29 gen 2023 · Olivier Tassinari

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Olivier Tassinari ha commentato,

CommentoAdditional ticket channels

How can we disable the tabs entirely?

It would be much better for me to use Chrome's tabs for the same purpose (the tabs are better implemented by Chrome than by Zendesk).

Visualizza commento · Data ultimo post: 24 set 2022 · Olivier Tassinari

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Olivier Tassinari ha commentato,

CommentoFormatting and customizing your email

> The default formatting for Zendesk Support emails is nice if you're setup as a ticketing system.

I think that it would be great to explain why it's nice. I would like to understand the tradeoff taken. In practice, I can't wrap my head around why Zendesk has the current default email template, or why the UX is superior.

 

 

Visualizza commento · Data ultima modifica: 17 apr 2022 · Olivier Tassinari

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