Magdalena Białkowska-Gulowaty Advisor

Hi Zendesk Team,

Several Clients I've been working with have reported the need of having Zendesk perform set of activities, including the condition of who the ticket follower is or not or whether the ticket Follower field is empty or not.

Such conditions can't be configured in Zendesk Triggers - is this something you are having in your enhancements pipeline?

Magdalena

Hi Zendesk Team,

Several Clients I work with with have inquired about possibility of using the Followers field in Explore - the inquiry is not only related to how many followers are there on the ticket, but also being able to report / export / filter the actual followers' values - based on ticket information (similarly as it can be done with other Zendesk system fields).

Is this something you are thinking about enhancing Explore with?

Magdalena

I'm voting for this functionality as well.

We have received questions on such functionality from several clients already and we observe the increasing need for it.

Scott Allison

Good day! 

I am also keen on this enhancement. For the same reason as Bruno - keeping the interested party up to date (via emails) and at the same time set expectations on tickets resolution time.