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Ryan Christian

Data ingresso 21 feb 2023

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Ultima attività 07 apr 2023

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Ryan Christian ha commentato,

CommentoManaging Talk

Apologies for the long delay,

So we can continue to record calls after the customer has been transferred to an external party, but the recording will not continue when transferred internally? This seems incredibly backwards, so I can't believe I'm understanding that correctly.

To be clear, if a customer calls and gets agent A, and agent A transfers to agent B, we want the full conversation of A & B saved.

Visualizza commento · Data ultimo post: 07 apr 2023 · Ryan Christian

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Ryan Christian ha commentato,

CommentoManaging Talk

Hello, the following line (under "What is not recorded") is a bit unclear to me:

> Any consultation, usually before transferring a call to another party (warm transfers)

Does this mean that if a call is transferred, we lose that portion of a recording? We'd very much like to keep the entire recording, as it can contain important context.

Visualizza commento · Data ultimo post: 21 feb 2023 · Ryan Christian

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