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Myron
Data ingresso 06 dic 2021
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Ultima attività 08 giu 2023
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Ultima attività di Myron
Myron ha commentato,
How do I apply a schedule to Zendesk Messaging? Is there a slider like for ZD Talk where you can designate days and hours?
Visualizza commento · Data ultimo post: 08 giu 2023 · Myron
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Myron ha commentato,
You have my upvote on Availability, an essential metric in a contact center.
Visualizza commento · Data ultimo post: 04 nov 2022 · Myron
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Myron ha commentato,
Did I miss it? I need a reference to agent availability, and actual time in queue, e.g., available for calls in addition to time handling a call. It includes a log of time in, online, and offline. Please advise. Any suggestions?
Visualizza commento · Data ultimo post: 03 nov 2022 · Myron
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Myron ha creato un post,
Data ultimo post: 06 ott 2022 · Myron
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Myron ha commentato,
Ditto on wanting to see an Average Wait Time for business hours, or to the Talk Schedule, re: Objects & Rules, Schedules. Does anyone know a way?
Visualizza commento · Data ultimo post: 23 ago 2022 · Myron
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Myron ha commentato,
Yes, I use agent availability in conjunction with various call counts, number handled, transferred, declined, outbound; average talk time, after call work, handle time. They are factored into performance tiers, e.g., above average, average, and below average. The same metrics are applied to the department, teams, agents, etc. And yes, availability in minutes and percentage will be much appreciated.
Visualizza commento · Data ultimo post: 27 apr 2022 · Myron
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Myron ha commentato,
When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?
Visualizza commento · Data ultimo post: 27 apr 2022 · Myron
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Myron ha commentato,
With ticket redaction, how do you redact the recorded call?
Visualizza commento · Data ultimo post: 25 apr 2022 · Myron
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Myron ha commentato,
What about redacting credit card numbers from the recordings? Is there a way to automate redaction in a conversation?
Visualizza commento · Data ultimo post: 25 apr 2022 · Myron
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Myron ha commentato,
How can I disable the Suspended ticket folder altogether? I find it populated with voice messages that appear to have been dialed from VoIP or a computer.
Visualizza commento · Data ultimo post: 03 feb 2022 · Myron
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