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Myron

Data ingresso 06 dic 2021

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Ultima attività 08 giu 2023

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Myron ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

How do I apply a schedule to Zendesk Messaging? Is there a slider like for ZD Talk where you can designate days and hours?

 

Visualizza commento · Data ultimo post: 08 giu 2023 · Myron

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Myron ha commentato,

Commento nella community Feedback - Voice (Talk)

You have my upvote on Availability, an essential metric in a contact center.

Visualizza commento · Data ultimo post: 04 nov 2022 · Myron

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Myron ha commentato,

CommentoBuilding reports

Did I miss it? I need a reference to agent availability, and actual time in queue, e.g., available for calls in addition to time handling a call. It includes a log of time in, online, and offline. Please advise. Any suggestions?

Visualizza commento · Data ultimo post: 03 nov 2022 · Myron

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Myron ha creato un post,

Post Feedback - Reporting and analytics (Explore)

Data ultimo post: 06 ott 2022 · Myron

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Myron ha commentato,

CommentoHow to report on Talk and Text

Ditto on wanting to see an Average Wait Time for business hours, or to the Talk Schedule, re: Objects & Rules, Schedules. Does anyone know a way?

Visualizza commento · Data ultimo post: 23 ago 2022 · Myron

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Myron ha commentato,

Commento nella community Feedback - Voice (Talk)

Yes, I use agent availability in conjunction with various call counts, number handled, transferred, declined, outbound; average talk time, after call work, handle time. They are factored into performance tiers, e.g., above average, average, and below average. The same metrics are applied to the department, teams, agents, etc. And yes, availability in minutes and percentage will be much appreciated.

Visualizza commento · Data ultimo post: 27 apr 2022 · Myron

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Myron ha commentato,

CommentoTicket basics

When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?

Visualizza commento · Data ultimo post: 27 apr 2022 · Myron

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Myron ha commentato,

CommentoTicket basics

With ticket redaction, how do you redact the recorded call?

 

Visualizza commento · Data ultimo post: 25 apr 2022 · Myron

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Myron ha commentato,

CommentoSecurity and user access in Zendesk Support

What about redacting credit card numbers from the recordings? Is there a way to automate redaction in a conversation?

Visualizza commento · Data ultimo post: 25 apr 2022 · Myron

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Myron ha commentato,

CommentoTicket management

How can I disable the Suspended ticket folder altogether? I find it populated with voice messages that appear to have been dialed from VoIP or a computer.

Visualizza commento · Data ultimo post: 03 feb 2022 · Myron

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