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Aoife O'Neill's Avatar

Aoife O'Neill

Data ingresso 22 giu 2022

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Ultima attività 05 dic 2024

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Aoife O'Neill ha commentato,

CommentoMultiple language support

Hello, 

Does nesting DC placeholders in macros impact translation?

e.g. if I have a macro that includes a DC placeholder + some original text, and that macro requires translation, does the fact that there's already DC in there impact the translation? 

Thank you, 

Aoife

Visualizza commento · Data ultimo post: 14 feb 2024 · Aoife O'Neill

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Aoife O'Neill ha commentato,

CommentoHow to manage the help center

Hello, is it possible to restrict on a more granular level, i.e. by team? 

Visualizza commento · Data ultimo post: 07 nov 2023 · Aoife O'Neill

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Aoife O'Neill ha commentato,

CommentoWorking with articles in the knowledge base

Adding a content block seems to hamper my ability to then edit source code. Is this expected behaviour? I can no longer access source code for the whole article. I have to click above the content block to access that piece of code, then below the block to access that piece of code. Is it possible to retain a view of the entire article, including the content block, in the source code editor? 

Visualizza commento · Data ultima modifica: 19 apr 2023 · Aoife O'Neill

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Aoife O'Neill ha commentato,

CommentoTicket automation and collaboration

What does the optional description field do? Can agents see it when they preview macros in tickets?

Visualizza commento · Data ultimo post: 13 apr 2023 · Aoife O'Neill

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Aoife O'Neill ha commentato,

CommentoTicket basics

We use dynamic content in our macros to support customers who speak other languages, but when we send dynamic content that contains markdown through live chat or messenger, the markdown is not supported. Agents have to manually remove the markdown before using the macro. Can you suggest a way that we can keep our macros formatted without sending raw markdown to customers on live chat? 

Visualizza commento · Data ultimo post: 19 lug 2022 · Aoife O'Neill

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Aoife O'Neill ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

Visualizza commento · Data ultimo post: 19 lug 2022 · Aoife O'Neill

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Aoife O'Neill ha commentato,

CommentoWorking with articles in the knowledge base

Are content blocks available for use in Macros as an alternative to Dynamic Content?

Visualizza commento · Data ultimo post: 05 lug 2022 · Aoife O'Neill

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