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Everett Cavazos

Data ingresso 18 mar 2022

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Ultima attività 16 dic 2024

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Everett Cavazos ha commentato,

CommentoSecurity and user access in Zendesk Support

Is the ability to pull audit logs via the API require the plan to be on the Enterprise or Enterprise Plus plans as well? Or is it only required to view the audit log in the application?

Visualizza commento · Data ultimo post: 16 dic 2024 · Everett Cavazos

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CommentoSalesforce integration

Is this normal? I don't know what to do to get this to populate.
 



 

Visualizza commento · Data ultimo post: 28 ott 2024 · Everett Cavazos

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Everett Cavazos ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Joshua Barnard I reversed all changes, tried following your steps again and still not working. I also made sure "Display unsafe content" was checked, as I saw someone post in an earlier comment, although I don't know if that's required.

Do you have any other suggestions?

Visualizza commento · Data ultimo post: 24 mar 2022 · Everett Cavazos

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Everett Cavazos ha commentato,

CommentoWeb Widget (Classic) documentation

I noticed the instructions indicate:

"Construct a server-side payload of data for the JWT token. This needs to have the following information:

  • name: Customer's name
  • email: Customer's email

"

Is this the customer's name and email? We have 100s of customers with 1000s of employees that are going to be accessing our help desk. Do we have to do this for each one?

Visualizza commento · Data ultimo post: 24 mar 2022 · Everett Cavazos

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Everett Cavazos ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Joshua Barnard I tried your solution as well and it did not work.

Visualizza commento · Data ultimo post: 21 mar 2022 · Everett Cavazos

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Everett Cavazos ha commentato,

CommentoLive chat agent guide

I tried following this article and there are no settings to change availability on this page. It's on the Support page.

Visualizza commento · Data ultimo post: 18 mar 2022 · Everett Cavazos

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Everett Cavazos ha commentato,

Commento nella community Discussion - Tips and best practices from the community

I have followed these instructions and it's not working for me either. I'm using the Mink theme.

Visualizza commento · Data ultimo post: 18 mar 2022 · Everett Cavazos

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