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Sandra Campbell

Data ingresso 21 ott 2022

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Ultima attività 25 ago 2023

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Ultima attività di Sandra Campbell

Sandra Campbell ha commentato,

CommentoTicket customization

hello,

despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket status" screen to "Awaiting Memjet reply" however the original description is still displayed (Awaiting your reply) on the Ticket statuses screen and to the end user. See screenshots below. Am I doing something wrong?

thanks, Sandra

 

 

Visualizza commento · Data ultima modifica: 25 ago 2023 · Sandra Campbell

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Sandra Campbell ha commentato,

Commento nella community Feedback - Ticketing system (Support)

we really need this as well

Visualizza commento · Data ultimo post: 24 lug 2023 · Sandra Campbell

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Sandra Campbell ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Also need this

Visualizza commento · Data ultimo post: 21 lug 2023 · Sandra Campbell

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Sandra Campbell ha commentato,

Commento nella community Feedback - Ticketing system (Support)

very needed!

Visualizza commento · Data ultimo post: 14 giu 2023 · Sandra Campbell

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Sandra Campbell ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We need this too, doesn't make sense to our customers when they receive emails with incorrect branding ... hope it gets fixed soon. 

 

Visualizza commento · Data ultimo post: 08 giu 2023 · Sandra Campbell

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Sandra Campbell ha creato un post,

Post Feedback - Ticketing system (Support)

 

Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.
This is confusing the customer as they are looking for an update and not seeing one in the ticket.

Can the Updated Date either be hidden from end users, or only show when the last public comment was added.

Data ultimo post: 07 giu 2023 · Sandra Campbell

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Sandra Campbell ha commentato,

Commento nella community Feedback - Ticketing system (Support)

we need this too!

Visualizza commento · Data ultimo post: 06 giu 2023 · Sandra Campbell

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Sandra Campbell ha creato un post,

Post Feedback - Ticketing system (Support)

Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few. 

 

Data ultimo post: 31 mag 2023 · Sandra Campbell

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Sandra Campbell ha commentato,

Commento nella community Feedback - Ticketing system (Support)

we need this too!

Visualizza commento · Data ultimo post: 11 mag 2023 · Sandra Campbell

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Sandra Campbell ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

Visualizza commento · Data ultimo post: 24 nov 2022 · Sandra Campbell

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