Randy Little

We have implemented a add-on App I found discussed in another blog.  The app can be found in your Zendesk Market Place and is called Lovely Views PLUS. It works for now and I will continue to use it, until Zendesk can provide the functionality this app provides.

It does have some other nice features, such as group edit, options to merging tickets and submitting directly to Close.  I have only been using the product for a few weeks.  I have no complaints.

I saw a posting 9 months ago that Views were being address. I now see 3 months ago, a proof of concept was running.  Zendesk view limitation I would like to see addressed:

1) Once administratively created, the number that can actually be seen by an agent is limited.

2) There isn't any administrative way to modify and/or control the view for end-users of an Organization.

3) There isn't any administrative way to modify the one and only view seen by all end-users

Can we get an update on what release any change to Views is going to occur and what that update will contain?

It would be nice to have the ability to control the view your customer(s) see.  The ability to create and modify views is already standard functionality.  I understand you don't want your customer (end-user) creating their own views.  The requirement to support at least one end-user view seems like a very reasonable request for improvement to this system.

For example, Priority.  The end-user should be able to sort and identify open tickets by priority, without having to open each ticket.