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Patrycja Walencik's Avatar

Patrycja Walencik

Data ingresso 03 gen 2022

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Ultima attività 25 feb 2025

Zendesk Product Manager

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Ultima attività di Patrycja Walencik

Patrycja Walencik ha commentato,

Commento nella communityZendesk EAP - New Article Editor in Guide
Hi Jan,
 
Did you have a chance to check my previous message? We wanted to reproduce the issue you mentioned, but unfortunately, everything looks good in our instance. Does the problem still exist on your end? If so, could you please share the links to the articles where you noticed the issue?
 
Best

Visualizza commento · Data ultimo post: 10 feb 2025 · Patrycja Walencik

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Patrycja Walencik ha commentato,

Commento nella community Feedback - Help Center (Guide)
Hey Preeti, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. 
 
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

Visualizza commento · Data ultimo post: 30 gen 2025 · Patrycja Walencik

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Patrycja Walencik ha commentato,

Commento nella community Feedback - Help Center (Guide)
Hey Aaran, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. 
 
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

Visualizza commento · Data ultimo post: 30 gen 2025 · Patrycja Walencik

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Patrycja Walencik ha commentato,

Commento nella community Feedback - Help Center (Guide)
Hey Z2, thank you for taking the time to provide us with this feedback! 
 
 
[FOR ROADMAP] This feature request has been accepted and is on our roadmap in [2025]. Per our Community Guidelines, we can provide general guidance for anticipated feature and functionality release dates, and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

Visualizza commento · Data ultimo post: 28 gen 2025 · Patrycja Walencik

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Patrycja Walencik ha commentato,

Commento nella communityZendesk EAP - New Article Editor in Guide

Rob Sherrard Hi Rob, of course, I updated your suport ticket

Best, 
Pati 

Visualizza commento · Data ultimo post: 23 gen 2025 · Patrycja Walencik

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Patrycja Walencik ha commentato,

Commento nella communityZendesk EAP - New Article Editor in Guide
Hi Jen, 
 
Could you share with us a link/s to the articles where you noticed issue?
 
Thank you, 

Visualizza commento · Data ultimo post: 22 gen 2025 · Patrycja Walencik

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Patrycja Walencik ha commentato,

CommentoWorking with articles in the knowledge base

Martha Chastain  In EAP form you can find information “all customers who sign up to EAP will get access to Advanced AI add-on to enjoy the added benefit of AI-powered summary generation” 
It means that as a part of EAP is not necessary to buy AI Add-on to test this functionality, no any extra cost. 

Visualizza commento · Data ultimo post: 17 gen 2025 · Patrycja Walencik

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Patrycja Walencik ha commentato,

CommentoWorking with articles in the knowledge base

Martha Chastain Please make sure that you have enabled Gen AI in the Admin Center under the Workspace section. 

Visualizza commento · Data ultimo post: 16 gen 2025 · Patrycja Walencik

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Patrycja Walencik ha commentato,

Commento nella communityZendesk EAP - New Article Editor in Guide

Bill Decker,  we fixed the issue, and I would like to confirm that it is working as expected. 

Visualizza commento · Data ultimo post: 16 gen 2025 · Patrycja Walencik

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Patrycja Walencik ha commentato,

Commento nella communityZendesk EAP - New Article Editor in Guide

Nikki Goodson Is the issue still happening? We couldn't recreate it in our environment. If it is, I'll create a support ticket for this case 

Visualizza commento · Data ultimo post: 16 gen 2025 · Patrycja Walencik

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