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Neal Shmidman

Data ingresso 19 mag 2022

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Ultima attività 26 ott 2022

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Ultima attività di Neal Shmidman

Neal Shmidman ha commentato,

CommentoSetting up Zendesk Guide

Thanks Anne. Tried all recommendations. Still not resolved. I'll pick this up on the ticket. 

Visualizza commento · Data ultimo post: 26 ott 2022 · Neal Shmidman

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Neal Shmidman ha commentato,

CommentoSetting up Zendesk Guide

I have followed the instructions to "To restrict your help center visibility" however, I am unable to select a newly created user segment i am looking to restrict. It is only showing me the "signed in end user" segment. How do I successfully allow some end users to sign in and see my help center and prevent others from creating accounts and accessing? 

 

Visualizza commento · Data ultimo post: 25 ott 2022 · Neal Shmidman

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Neal Shmidman ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Same here. b2b. We are changing these values on every organization we onboard. Would love a way to change the default. 

Visualizza commento · Data ultimo post: 25 ott 2022 · Neal Shmidman

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Neal Shmidman ha commentato,

CommentoCustomer management and profiles

I have the same question as Kirti above. Does anyone have guidance on which tickets an end user who can see all tickets in their org will see if/when they belong to multiple orgs? 

Visualizza commento · Data ultimo post: 14 giu 2022 · Neal Shmidman

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Neal Shmidman ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 Ethan Smith For B2B w/ multiple tickets the requester name is not helpful on the ticket tab. Even the org would be better... 

Visualizza commento · Data ultimo post: 01 giu 2022 · Neal Shmidman

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Neal Shmidman ha commentato,

CommentoUsing themes and customizing your Help Center

I have the same issue as 黄哲 and David Leigh above. We have created 2 custom pages in our help center and other than ADMIN Preview our internal agents AND end users cannot access these pages.See image below. How to we allow access to these pages? 

 

Visualizza commento · Data ultimo post: 19 mag 2022 · Neal Shmidman

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