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Mustafa Saljoki
Data ingresso 07 feb 2024
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Ultima attività 08 feb 2024
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Mustafa Saljoki ha creato un post,
Many companies utilize boilerplate responses for handling repetitive questions and queries. These templates often include placeholders such as [PLACEHOLDER] or (XX USD). Unfortunately, there are instances where agents may overlook these placeholders, inadvertently sending incomplete or confusing messages to customers. Consequently, customers may feel frustrated and reach out to the company again for clarification. This not only reflects poorly on the company's customer service but also implies a lack of attention to detail on the part of the agent.
ZenDesk already offers a similar feature for managing attachments, as outlined in their support documentation:
It would greatly benefit us if we could customize this feature with our own list of words to ensure accurate and consistent communication.
Data ultimo post: 08 feb 2024 · Mustafa Saljoki
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Mustafa Saljoki ha commentato,
Is there a way to modify this alert and add other words?
As an example, the macro uses a boiler plate which contains [PLACEHOLDER] to enter like a price or something that needs to be filled in manually. If the agent forgets to enter this, an alert similiar to that in the picture pops up and prevents the agent to send the mail to the customer.
I think this would be really helpful and can help ZenDesk users to prevent miscommunication.
Visualizza commento · Data ultimo post: 07 feb 2024 · Mustafa Saljoki
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