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Mark Nino Valencia

Data ingresso 09 apr 2022

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Ultima attività 13 dic 2024

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Ultima attività di Mark Nino Valencia

Mark Nino Valencia ha commentato,

Commento nella community Q&A - Reporting and analytics

Is this something the team will explore in the future? 

Visualizza commento · Data ultimo post: 13 dic 2024 · Mark Nino Valencia

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Mark Nino Valencia ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Hello Walter Bellante  any update on the Change attribute for the new builder? We're being asked to migrate and this is a really important feature for our reports. 

Visualizza commento · Data ultimo post: 12 nov 2024 · Mark Nino Valencia

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Mark Nino Valencia ha commentato,

CommentoZendesk messaging

Similar to the previous question, it's unclear if users will only be suspended from messaging but still able to reach out via email. When I tested this on our account, it mentioned that the user can no longer email us, and tickets will go to the suspended tickets view, which is not ideal.

Visualizza commento · Data ultimo post: 28 ott 2024 · Mark Nino Valencia

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Mark Nino Valencia ha commentato,

CommentoTicket customization

Can we also use this as a grouping value in a Zendesk view? Where can I add this as product feedback?

Visualizza commento · Data ultimo post: 06 ago 2024 · Mark Nino Valencia

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Mark Nino Valencia ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Yes. We experienced them today where a new hire kept unassigned tickets open without working on it and the whole team is stuck. 

Visualizza commento · Data ultimo post: 24 lug 2024 · Mark Nino Valencia

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Mark Nino Valencia ha commentato,

CommentoAnnouncements

Hello Zac Garcia ,

 

This feature is becoming more and more vital for our workflow. Pretty helpful for our team to manage work. When should we see child tickets added?  We appreciate an ETA

Visualizza commento · Data ultimo post: 12 giu 2024 · Mark Nino Valencia

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Mark Nino Valencia ha commentato,

CommentoTicket basics

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home, please?

Visualizza commento · Data ultimo post: 27 mag 2024 · Mark Nino Valencia

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Mark Nino Valencia ha commentato,

CommentoAnnouncements

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home please?

Visualizza commento · Data ultimo post: 27 mag 2024 · Mark Nino Valencia

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Mark Nino Valencia ha commentato,

Commento nella community Feedback - Help Center (Guide)

Any progress here? 

Visualizza commento · Data ultimo post: 17 feb 2024 · Mark Nino Valencia

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Mark Nino Valencia ha commentato,

CommentoAnnouncements

Hello Team, 

We moved to the new UI recently and so far the team really love it except for the ticket statistics section where the team needs to reload the Zendesk page to see the updated number of solves and other data.  Is this a bug or an intended change? Could we have a refresh button so they dont have to fully reload Zendesk from the browser?

Visualizza commento · Data ultimo post: 18 dic 2023 · Mark Nino Valencia

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