Andrian

Hi there,
 
This is just a courtesy email as we haven’t heard back from you regarding our previous response. If we can assist you in any way, feel free to contact us again and include specific details of your concern and we’ll get back to you as soon as possible. I will be marking this ticket as solved for now, but you may respond any time if you still have any questions or concerns.
 
Thank you and have a great day ahead!
 

Hi Jiro,
 
Good day! I hope you are well. This is Andrian from Zendesk Finance Team. Thank you for reaching out.
 
It came to our attention that you received a payment error message. We can assist you with this. 
 
In order for us to provide support targeted to your account, can you please provide us with your Zendesk subdomain? If you're not sure what your subdomain is, have a look at the URL you use to access Zendesk. For example, in companyname.zendesk.com, 'companyname' is the subdomain. You may also provide an invoice number. 
 
Thank you and looking forward in hearing from you soon.

Hi there,
 
This is just a courtesy email as we haven’t heard back from you regarding our previous response. If we can assist you in any way, feel free to contact us again and include specific details of your concern and we’ll get back to you as soon as possible. I will be marking this ticket as solved for now, but you may respond any time if you still have any questions or concerns.
 
Thank you and have a great day ahead!
 

Hi Jose,
 
Good day! I hope you are well. This is Andrian from Zendesk Finance Team. Thank you for reaching out.
 
I understand that you need assistance in charges in your account. Apologies for the inconvenience this has caused. 
 
In order for us to provide support targeted to your account, can you please provide us with your Zendesk subdomain? If you're not sure what your subdomain is, have a look at the URL you use to access Zendesk. For example, in companyname.zendesk.com, 'companyname' is the subdomain.
 
Thank you and looking forward in hearing from you soon.