Amanda Fleet

This was incredibly helpful! Thank you!

I have a couple of suggestions for improving the Time Tracking App. It's a great concept, but a little more functionality would make it awesome.

• The 15 second limit to edit your time when you close a ticket should be adjustable or be able to be turned off. I understand that a lot of places might not want agents messing with the time too much. But, in our case, and I'm sure in other cases as well it is important that we are able to adjust our time.
• Another issue that we are having is not being able to go back and edit the time we've spent after closing out of a ticket. Again, if this was an optional setting that would be great. We often need agents to add time to a ticket after the fact because we hop from task to task frequently and end up not having the ticket open even though we may be working on it.

That's pretty much it. Thank you!