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Jeremy Minor

Data ingresso 17 nov 2023

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Ultima attività 04 set 2024

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PANORAMICA ATTIVITÀ

Ultima attività di Jeremy Minor

Jeremy Minor ha creato un post,

Post Feedback - Ticketing system (Support)

When using an ARM browser (new surface pro computer), the reply section will randomly add extra characters or words. This happens quite often and severely slows down the reply time. It doesn't happen on the 64 bit browser, just the new ARM versions. 

 

This also occurs when using tablets. I have a Samsung s9 ultra and experience the same issue every time. It seems like there is an issue with non-traditional laptops and support.

 

The app is terrible. It would be nice if this was fixed for those browsers.

Data ultimo post: 04 set 2024 · Jeremy Minor

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Jeremy Minor ha commentato,

CommentoTicket automation and collaboration

Colleen Hall that would be great. Seems only admins can now do this.   

Visualizza commento · Data ultimo post: 03 mag 2024 · Jeremy Minor

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CommentoTicket automation and collaboration

Did something change with these settings? Our agents lost the ability to @mention about 2 weeks ago.

Visualizza commento · Data ultimo post: 03 mag 2024 · Jeremy Minor

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CommentoTicket customization

Is it possible to set ticket statuses by group?  I have some people requesting different options but they would not apply to other groups.

Visualizza commento · Data ultimo post: 17 nov 2023 · Jeremy Minor

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