Gustavo Luciano

Currently, we use Time to record time within tickets, as image below:

However, at certain times I need to edit a entry that was made incorrectly.

Currently I have to create a new ticket and do all the time entries again.

Is there a way to edit or delete an entry made within a ticket using Time?

Thank you very much, Erin.
You helped me a lot!

Erin O'Callaghan, it worked perfectly, thank you very much!!

I have a question about the way the appointed hours are counted:

- Whereas During Business Hour is set from 8am to 6pm.

1) If I start working on a ticket at 5pm and finish at 7pm, will those 2 hours of work be noted in During Business Hours or Outside Business Hours?

2) If I work on a bussiness hour ticket and note hours worked only after 6pm, will those hours be identified as Outside Business Hours?

Regards from Brazil.

Hi, Erin O'Callaghan.

How are you?

Your solution worked, thank you very much!!

I just need to apply a filter that only the hours worked in August are displayed (at the moment, the graph shows me the total hours recorded in the tickets)

Do you have any suggestion?

Hi Erin O'Callaghan how are you?

This article you sent me didn't solve my problem, because it considers the ticket creation date.

For me it doesn't matter what date a ticket was created, I can work on a ticket created 2 months ago, for example.

I use Time Tracking to record hours, I need to have a day-to-day view of how many hours were worked within business hours and how many were worked outside, not considering the age of a ticket.

Do you have any idea?

My company has different amounts that must be charged per hour worked.

For example:

a) work done between 8am and 6pm: hours costs X.

B) work done between 6pm and 8am: hours costs y.

I need a report where I will know how many hours were worked within my business hours and how many hours worked outside of business hours.

Please, Help me!!