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Silas Johnson
Data ingresso 07 gen 2022
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Ultima attività 11 apr 2022
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Ultima attività di Silas Johnson
Silas Johnson ha commentato,
Is it possible to make categories and sections visible only to agents and admins? Is it only articles? I want to have full categories in our KB only available to staff. Is this possible?
Visualizza commento · Data ultimo post: 11 apr 2022 · Silas Johnson
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Silas Johnson ha commentato,
is there any way to extract the comments using the api? I have tried looking everywhere. For Example, i would like to extract all tickets from a group and make a csv row called comments so I can see the comments for that ticket. Is this possible?
Visualizza commento · Data ultimo post: 01 apr 2022 · Silas Johnson
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Silas Johnson ha commentato,
What if there are no agents available? Like there literally aren't any and its within business hours? What happens then?
Visualizza commento · Data ultimo post: 22 mar 2022 · Silas Johnson
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Silas Johnson ha commentato,
Is there a way to have them create a ticket from the messenger bot when we are offline? Like the Classic Widget does?
Visualizza commento · Data ultimo post: 17 mar 2022 · Silas Johnson
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Silas Johnson ha creato un post,
Our company has multiple products. I have seen a competitor that also uses zendesk for guide and their chatbot is able to ask the customer what product they need support with (in the chat) before servicing them. How do I make this possible?
Data ultimo post: 18 feb 2022 · Silas Johnson
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Silas Johnson ha commentato,
We have the growth suite. I'm finding it very difficulty to see who is technically an agent and who isn't. When you search in people inside admin portal, it aggregates light agents, contributors, admins, etc and calls them all agents under their profile photo in the list. This is very confusing. Is the only way to know who is registered as an agent to go into their profile and check their permissions individually? Does an agent count as an agent across all platforms of the suite? (ie agent for guide but same person contributor for support counts as 1 agent ?).
Thank you!
Visualizza commento · Data ultimo post: 07 feb 2022 · Silas Johnson
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Silas Johnson ha commentato,
We have a suite growth subscription. Is there any way to just upgrade GUIDE to enterprise without upgrading the whole suite subscription to enterprise?
Thank you!
Visualizza commento · Data ultimo post: 31 gen 2022 · Silas Johnson
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Silas Johnson ha commentato,
we have zendesk suite growth and these are my options. Why am I not seeing custom user segments?
Visualizza commento · Data ultimo post: 28 gen 2022 · Silas Johnson
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Silas Johnson ha commentato,
Thanks for the response! For some reason, its all of a sudden working now! I did check spam initially and nothing showed up. That was the weirdest part, because I could also see that it was being sent from your end. Thanks for all the help, you guys are awesome!
Visualizza commento · Data ultimo post: 24 gen 2022 · Silas Johnson
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Silas Johnson ha commentato,
it shows the email. Client never received it. Both automations have same html body, different text though. Thanks for responding. Here is also a screenshot of the trigger
Visualizza commento · Data ultimo post: 21 gen 2022 · Silas Johnson
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