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Sam
Data ingresso 02 feb 2022
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Ultima attività 28 ott 2024
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Ultima attività di Sam
Sam ha commentato,
It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.
Visualizza commento · Data ultimo post: 03 lug 2024 · Sam
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Sam ha commentato,
It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.
Visualizza commento · Data ultimo post: 03 lug 2024 · Sam
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Sam ha commentato,
This is a huge need for us, especially for re-opened tickets that may be waiting for the original agent to resume to conversation or for messaging conversations that have been escalated to Groups that may be slower to respond.
Visualizza commento · Data ultimo post: 22 mag 2024 · Sam
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Sam ha commentato,
Was the list of twilio domains recently updated? We would need advanced notice when this happens to prevent disruption to our phone channel.
Visualizza commento · Data ultimo post: 01 mag 2023 · Sam
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