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Sam

Data ingresso 02 feb 2022

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Ultima attività 28 ott 2024

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CommentoTeam members and groups

It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.

Visualizza commento · Data ultimo post: 03 lug 2024 · Sam

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Sam ha commentato,

CommentoTeam members and groups

It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.

Visualizza commento · Data ultimo post: 03 lug 2024 · Sam

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Commento nella community Feedback - Chat and Messaging (Chat)

This is a huge need for us, especially for re-opened tickets that may be waiting for the original agent to resume to conversation or for messaging conversations that have been escalated to Groups that may be slower to respond. 

Visualizza commento · Data ultimo post: 22 mag 2024 · Sam

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CommentoSetting up Talk

Was the list of twilio domains recently updated? We would need advanced notice when this happens to prevent disruption to our phone channel. 

Visualizza commento · Data ultimo post: 01 mag 2023 · Sam

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