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Mark Ganusevič

Data ingresso 10 mar 2022

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Ultima attività 29 dic 2023

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Mark Ganusevič ha commentato,

CommentoViewing and using dashboards

Hi, great feature. Will there be API access?

Visualizza commento · Data ultimo post: 18 set 2023 · Mark Ganusevič

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Mark Ganusevič ha commentato,

CommentoTicket automation and collaboration

This feature is not usable for us without direct messages.

Also, it would be great to be able to use MS Teams to schedule calls/meetings via a ticket.

Visualizza commento · Data ultimo post: 02 giu 2023 · Mark Ganusevič

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Mark Ganusevič ha commentato,

CommentoManaging Talk

Hi, when is it planned to roll this out natively into messaging answer bot flow?

Visualizza commento · Data ultimo post: 11 mag 2023 · Mark Ganusevič

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Mark Ganusevič ha commentato,

CommentoUsing legacy AI agent functionality

Good question by Anton, I think this would be a major improvement. 😉

Visualizza commento · Data ultimo post: 10 mar 2023 · Mark Ganusevič

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Mark Ganusevič ha commentato,

CommentoTeam members and groups

Hi!

Great feature. I'm wondering whether it works when a user is still using the browser but not on Zendesk tabs?

E.g. Idle timeout = 10 minutes, I'm working inside the company tool in the browser for 20 minutes (Zendesk tab not visible), will I be set as Away?

Visualizza commento · Data ultimo post: 14 feb 2023 · Mark Ganusevič

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Mark Ganusevič ha commentato,

CommentoTicket customization

Hi!

This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore?

Thank you!

Visualizza commento · Data ultimo post: 04 ago 2022 · Mark Ganusevič

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Mark Ganusevič ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.

Visualizza commento · Data ultimo post: 28 lug 2022 · Mark Ganusevič

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Mark Ganusevič ha commentato,

CommentoService Level Agreements (SLA), macros, and CSAT

Hi!

It's very confusing why this was a design choice:

SLA is not paused when ticket status is Pending

, I assume since this already works for Resolution time - it should also work for Reply time?

Is this on the roadmap for the SLA system rework?

Thank you!

Visualizza commento · Data ultimo post: 19 lug 2022 · Mark Ganusevič

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Mark Ganusevič ha commentato,

Commento nella community Feedback - Ticketing system (Support)

The same feedback from our side, ID's are not as useful as Titles/Subjects

Visualizza commento · Data ultimo post: 24 mag 2022 · Mark Ganusevič

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Mark Ganusevič ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Really distracting, please just give us a checkbox to remove it. :)

Visualizza commento · Data ultimo post: 11 mag 2022 · Mark Ganusevič

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