Rebecca Boccio

Prior to a few weeks ago, we never experienced this issue before and we've used Zendesk for years. I tried to have Zendesk Support assist in figuring out why images were showing error messages as if they were corrupted, but our Development Team ended up being the ones to find this article and conclude the images were coming from MAC devices as HEIC files (despite saying JPG). 

We installed the HEIC add-on that is mentioned in this thread earlier this week and are hoping it helps to resolve the issue, but it's odd Zendesk would not address this for over 2 years... It's also weird this seems to be ramping up more frequently recently, as if something has changed to cause this error to show now, whereas it wasn't in the past. 

Hoping the add-on helps for now, but really looking for Zendesk to resolve this on their end.