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Lizzie Tran
Data ingresso 24 apr 2023
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Ultima attività 25 apr 2023
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Lizzie Tran ha commentato,
Hello Edwin Schukking! Here is the screenshot. I've circled the area where I think there should be an email, but currently can only see requester name, time zone, and language.
Visualizza commento · Data ultima modifica: 25 apr 2023 · Lizzie Tran
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Lizzie Tran ha creato un post,
Zendesk recently changed their ticket interface, and now I can no longer find the requester email in the ticket anywhere. Formerly, it was located under "Customer Context" in the agent workspace area (the right sidebar). However, now when i pull that up, the requester email is not visible, and I cannot find it anywhere else in the ticket. I have to pull up the requester's entire ticket history, which is extremely inconvenient.
Is there a way to view the email within the ticket itself, or has this setting changed permanently?
Data ultimo post: 24 apr 2023 · Lizzie Tran
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