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KATIA LAS HERAS URÍA

Data ingresso 10 ago 2022

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Ultima attività 18 set 2024

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KATIA LAS HERAS URÍA ha commentato,

CommentoTicket automation and collaboration

Hello!

How can I create a macro that allows our customers to change their response in a satisfaction survey?

I mean, if the customer wants to change their initial rating?

Thank you!

 

 

Visualizza commento · Data ultimo post: 05 ott 2022 · KATIA LAS HERAS URÍA

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KATIA LAS HERAS URÍA ha commentato,

Commento nella community Feedback - Voice (Talk)

Hello, I agree with Annelisa.

It would be very useful if we could assign a default outbound call line to an agent/group, but keeping the option to choose another different by the agent if necessary.

Thank you for your feedback!

Visualizza commento · Data ultimo post: 08 set 2022 · KATIA LAS HERAS URÍA

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