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Andre Siewert

Data ingresso 20 gen 2023

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Ultima attività 14 lug 2023

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Andre Siewert ha commentato,

CommentoMeasuring success

Hi! 

Is there any way to react on ratings? Eg. I was rated with "unsatisfied". Can I reply to this feedback to explain background / reasons for my acting?

Thanks in advance! 

Visualizza commento · Data ultimo post: 14 lug 2023 · Andre Siewert

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Andre Siewert ha creato un post,

Post Feedback - Voice (Talk)

Unsuccessful outbound call attempts are not displayed ticket events (that would indicate an outbound attempt was made) As per checking, only successful outbound calls are logged and recorded with corresponding ticket events. 

It would be great if the unsuccessful attempts could be listed in the events as well to avoid double calls and document the trying of calling a customer. 

Data ultimo post: 20 gen 2023 · Andre Siewert

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