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Ricardo Santos
Data ingresso 03 feb 2022
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Ultima attività 07 feb 2022
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Ricardo Santos ha commentato,
Thanks, I still can't see it though. I assume by 'search' you mean with your eyes.
I am using the API to create the ticket. I can see in the response body that `external_id` has been set. But I can't see the value in the Events view on the ticket.
Is it available to Zendesk Support plans?
Visualizza commento · Data ultimo post: 07 feb 2022 · Ricardo Santos
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Ricardo Santos ha commentato,
Hi, I can't figure out how to view this external id on the ticket. It's been added successfully, I can see that in the API response.
I've read the linked https://support.zendesk.com/hc/en-us/articles/4408829602970-Viewing-all-events-of-a-ticket article but it doesn't mention how to view the external id.
Is it available to Zendesk Support plans?
Visualizza commento · Data ultimo post: 03 feb 2022 · Ricardo Santos
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