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John Engelhart

Data ingresso 28 feb 2022

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Ultima attività 28 feb 2022

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John Engelhart ha commentato,

CommentoTicket management

Hello,

I want to restrict merging to within the same brand only.  Is this an option?  

Use-case:  We are a multi-brand organization.  Customer A submits a separate request to each brand from the same email with the same text.  The agent sees these requests and merges the tickets across brands.  

Our goal is to prevent agents from having the ability to merge across brands.  If this is not a global setting, please consider adding this feature.  Thanks!  

Visualizza commento · Data ultimo post: 28 feb 2022 · John Engelhart

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